88 Malaysia Privacy Policy – Our Commitment to Protecting Your Personal Data

1. Introduction

This Privacy Policy document sets out the personal data handling practices of 88 Malaysia, operating under a licence issued by the relevant authority. As a responsible data controller and processor, we are committed to ensuring that all personal information you provide is handled with the highest level of security and confidentiality.

This Privacy Policy applies to all users of the platform 88 Malaysia, including unregistered website visitors, registered members, and any individual who interacts with our services through any channel – whether via the website, mobile app, or customer support.

2. Data We Collect

88 Malaysia collects various types of personal information depending on how you interact with our platform. The main categories of data we collect are as follows:

Registration & Identity Data:

• Full name as shown on your identity card (MyKad)
• Identity card number or passport number
• Date of birth for age verification
• Active email address
• Malaysian mobile number
• Current residential address

Financial & Transaction Data:

• E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay)
• Bank account details for FPX transactions (Maybank2u, CIMB Clicks)
• Registered DuitNow account number
• Deposit and withdrawal history
• Complete transaction records

Platform Usage Data:

• Gaming history and betting records
• Gaming preferences and playing habits
• Login and logout times
• Device and operating system used
• IP address and general location information

3. How We Use Your Data

88 Malaysia uses the personal information you provide solely for legitimate purposes necessary to operate the platform. Specifically, your data is used for:

• Identity Verification: Verifying that you meet the minimum age requirement of 18 years and confirming your identity before processing withdrawals.
• Account Operations: Provides access to all platform features, processes deposits and withdrawals, and manages your betting records.
• Platform Security: Detecting and preventing fraud, money laundering, and bonus or promotional abuse.
• Legal Compliance: To meet reporting obligations to the relevant authorities under applicable Malaysian law.
• Responsible Gaming: Monitoring playing habits to identify signs of problem gambling and offering appropriate support.
• Service Communications: Sends important notifications related to your account, transactions, or policy updates.
• Platform Improvements: Analysing usage data in aggregate (not at an individual level) to improve the overall user experience.

4. Data Storage & Security

Your data security is our absolute top priority at 88 Malaysia. We continuously invest in the latest cybersecurity infrastructure to keep your information protected at all times. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 with AES-256 encryption — the highest standard used by Malaysia's leading banks.
• Secure Servers: Data is stored in data centres protected by multi-layered firewalls, intrusion detection systems, and strict physical access controls.
• Two-Factor Authentication: Account login is supported by two-factor authentication (2FA) for an added layer of security.
• 24/7 Monitoring: Our security team continuously monitors all platform activity to detect any threats or unauthorised access.
• Regular Audits: Our security systems are regularly audited by independent third parties to ensure compliance with the latest industry standards.

Your data is stored on servers located in regions with robust data protection laws. Any cross-border data transfers, where necessary, are carried out with appropriate contractual safeguards to ensure your data remains protected in line with Malaysia's PDPA standards.

5. Data Sharing

88 Malaysia upholds a strict zero-sharing policy — we never sell, rent, or trade your personal information to third parties for commercial purposes. This is our absolute commitment to every member.

However, in certain limited and specific circumstances, 88 Malaysia may need to share personal information with:

• Payment Providers: Information required to process transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX is shared with the respective payment providers solely for the purpose of processing those transactions.
• Game Provider: Minimum data required to operate games from third-party providers is shared with those providers, subject to strict confidentiality agreements.
• Regulatory Authorities: Where required by Malaysian law, a court order, or a directive from a legitimate regulatory authority, we may be obligated to disclose your personal information.
• Auditors & Legal Advisors: Professionals involved in platform compliance and audit matters, all of whom are bound by professional confidentiality obligations.

6. Cookies & Tracking Technologies

Platform 88 Malaysia uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform operation. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as staying logged in, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform (pages visited, time spent) to help us improve our services. Data is collected in aggregate form and does not identify you individually.
• Functional Cookies: Stores your preferences such as game choices, display settings, and last session to deliver a more personalised experience.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features 88 Malaysia.

7. Your Rights

As a PDPA-compliant data processor, 88 Malaysia recognises and respects your rights in relation to your personal data. You have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any information that is inaccurate or incomplete.
• Right to Erasure: Request deletion of your personal data, subject to applicable legal record retention obligations.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time.
• Data Portability Right: Receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Withdrawing consent you have previously given for the processing of specific data.

To exercise any of these rights, contact our Privacy team at support@88malaysia.best, stating the right you wish to exercise. We will process your request within 21 business days. In complex cases, this period may be extended to 45 business days, with prior notification to you.

8. Payment & Financial Data

Financial data security receives special attention at 88 Malaysia. When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX internet banking via Maybank2u or CIMB Clicks, additional layers of protection apply:

• Your full account number, card number, or e-wallet password is never stored in our system 88 Malaysia. All transactions are processed through certified payment gateways.
• Every financial transaction goes through a two-way verification process between 88 Malaysia and payment providers.
• Transaction records are retained for audit purposes and compliance with anti-money laundering (AML) laws for the period prescribed under Malaysian law.
• Withdrawals are only processed to the same payment method used for the deposit, in order to prevent money laundering.

9. Data Retention

88 Malaysia retains your personal data for as long as needed to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active and for a defined period after account closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian anti-money laundering and tax legislation.
• Security Log Data: Retained for 2 years for investigation purposes in the event of any security incident.
• Communication Data: Communication records between you and the support team are retained for 3 years.

When data is no longer required and there is no legal obligation to retain it, 88 Malaysia will securely delete or anonymise it using industry-standard procedures.

10. Privacy Policy Updates

88 Malaysia reserves the right to update or amend this Privacy Policy from time to time in response to changes in Malaysian law, technological developments, or changes in our business practices. Any material changes will be communicated to you via:

• Email the address you registered with 88 Malaysia
• In-platform notifications when you log in
• A clear banner or notice on the main page of the website

Changes take effect 14 days after notification, unless the change is required for immediate compliance with applicable law. Continued use of the 88 Malaysia after the changes take effect will be considered acceptance of the updated Privacy Policy.

The latest version of this Privacy Policy is always accessible on this page and supersedes all previous versions. The most recent update date and version number are displayed at the top of this document.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 88 Malaysia, please reach out to us through the following channels:

• Privacy Email: support@88malaysia.best (please include "Privacy Enquiry" in the email subject line)
• Live Chat: Available on the platform 24 hours a day, 7 days a week in Bahasa Melayu

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests to exercise rights such as data access or deletion, please allow up to 21 business days as outlined in Section 7.